Shipping & Return Policy

 送貨

• 貨品將於訂單確認後2個工作天內寄出。

• 貨品將根據顧客的郵寄地址，安排以香港郵政 (掛號及空郵)、順豐速運或雅瑪多宅急便等方式寄出，顧客無法自行選擇郵寄方式。如需順豐自取件服務，請於收件地址填寫自取件地點，http://www.sf-express.com/hk/tc/others/Contact_Us/SF_store_address/ 或 http://www.sf-express.com/hk/tc/others/Contact_Us/SF_service_center_address/。

• 貨品寄出後將發出發貨通知及郵件編號。

• 運費將於輸入郵寄地址後系統自動顯示。

• 貨品售價並不包括寄往香港以外地區之關稅 (如有) 及當地海關所收取之費用 (如有)。

Shipping

• Please allow 2 working days for delivery processing - shipping time vary as shipping addresses.
• We ship goods worldwide using Hong Kong Post (Registered mail and Airmail), SF-Express and TA-Q-BIN depends on the shipping address and customer do not have the option to choose between the carriers. If you would like to pickup at SF Express store or service centre, please fill in the shipping address with the SF Express pickup point information, http://www.sf-express.com/hk/tc/others/Contact_Us/SF_store_address/ 或 http://www.sf-express.com/hk/tc/others/Contact_Us/SF_service_center_address/.
• Notification with tracking information will be sent when we send out the goods.
• Shipping fee will be shown on the order screen, it will be adjusted automatically according to the shipping address and items ordered.
• Customer will be responsible for all the tariffs,  taxes and cost related to designated customs.

退貨 | 換貨

收到貨品後7天內可提出退貨或換貨
如包裝缺失/破損、沒有吊牌、弄污、破損及 / 或已經洗滌之貨品，均不接受提出退換
如非質量問題及錯誤貨品，顧客須負擔退回貨品之運費，如以沒有附有郵件追蹤號的方式寄出，貨品將有可能寄失而無法更換。更換之貨品或退款將於收到退貨後3個工作天內發出。
如因質量問題或錯誤貨品，我們將負擔退回及更換貨品之運費。
如需退換貨品，請聯絡客服人員 sales@fungoliashop.com。

Returns | Exchanges
Our policy lasts 7 days. If 7 days have gone after delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@fungoliashop.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will be responsible for the shipping costs only if the items are incorrect, defective or damaged.  Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. The exchanged items will be sent within 3 working days after we receive the returned items. If you need to exchange or refund, please send us an email at sales@fungoliashop.com.